Always a great service, but the last week I've been there twice, once for oil change and today to mount tires. Both visits took over 2 hours each.
Bad experience from the start that just keeps getting worse. To keep it short and simple I have called and people have answered the phone and told me my sales person would call me back. I have called my sales person and left messages and never received a call back and I have sent emails. Worse customer service ever. This was my first time buying a car from this ford dealer. I usually use another dealer. I decided to take a chance and wow sorry I did. I called about a car I saw online to be told they would check into it and give me a call. 3 hours later no call I decided to drive 40 min to go all the way there myself. I got there they didn't even act like they wanted to talk to me. I had to go find a sales person myself. They tell me the car i drove 40min to see was taken to another dealer. I explain to the mgr the trouble I went through to see it and he said he will have it brought back. I wait 30 min to have the vehicle that shows up not even to be correct model. Mgr then tell me the one on internet shouldn't have even been on there and he doesn't know where it is. So I look at the truck he has brought me and yeah very plain. He then shows me a new and better truck then the one I came to see but of course cost more money. I love the truck. So I decide to buy. They don't have the spare and said they would have it by Monday. Glove box broken. They will order I call Monday get transferred to voice mail leave message. Never get a call back. I email Tuesday never get a replay. I call Wednesday sales person is off. So I ask for a manager at this point I'm mad. Then my sales person answers wow he does work. So my key will be there tomorrow I can come get it. He will get up with me about my replacement glove box. Almost a month has past and guess what no call. Again worst service ever don't buy from here. If anyone from this company would like to contact me feel free. I won't however I won't hold my breath....................note as you can see below owner said a manger would call me today. I still haven't got a call. I think ford motor company will be getting a call from me.
This place is a JOKE! Do not take your car there. I was charged $99 to have them hook my vehicle up to determine why the "check engine light" was on and the vehicle was skipping/bogging down while driving. After hours of waiting they informed me that it was covered under warranty and it had been taken care of(but if further issues arise please bring it back). We moved directly after that and issues did arise so I CALLED the dealership. The service department informed me that in the "notes" NOTHING was fixed lights were cleared and that the customer (me) would not leave the vehicle overnight to perform the maintence. I left satisfied thinking $100 to have it fixed wasn't bad....in reality I gave then $100 and sat for numerous hours while they did NOTHING and worse part LIED to my face
Along with that they refused to do anything even after I explained what actually happened.
Couldn't get straight answers. Cars they showed me were either trashed or broken. Sales guy was nice, but seemed to have no clue.
Super painless ordering process for a new vehicle - was in and out of the dealership in less than 20 minutes. Now comes the hard part - waiting for it to arrive!
Boulevard Ford Lincoln Of Georgetown is a US Car Dealer based in Georgetown, Delaware. Boulevard Ford Lincoln Of Georgetown is located at 40 Bridgeville Rd, Georgetown, DE 19947, USA.
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